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 Tawan Thai Cuisine
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Privacy Policy

Last updated: 25/07/2025

1. Introduction

This Privacy Policy describes how Tawan Thai Cuisine, a Thai shop that uses Gloriafood, collects, uses, and discloses your Personal Information when you visit our website, mobile app, or place an order. We are committed to protecting your privacy and handling your data in a transparent and secure manner.

2. Personal information (PI)

The Services collect Personal Information, including:
  • Name & Contact Details such as first and last name, title, prefix, email address, telephone number, postal address
  • Account Information such as username and password

3. Collection of PI

3. Collection of Personal Information

We and our service providers, including Gloriafood, collect Personal Information in a variety of ways. We collect this information directly from you when you interact with our services. This includes, for example, when you:

  • Create an account on our website or app.

  • Place an order for our food.

  • Contact our customer service team with a question or comment.

  • Sign up for our newsletter or marketing communications.

We need to collect this Personal Information to process your orders, provide our services, and communicate with you effectively.

4. Use of personal information

We and our service providers, including Gloriafood, use your Personal Information for the following purposes:

  • Providing our services and fulfilling your orders: We use your information to process your food orders, manage payments, and facilitate delivery or pickup.

  • Communication: We use your contact information to send you order confirmations, updates about your order status, and to respond to your inquiries.

  • Marketing and promotions: With your consent, we may use your information to send you newsletters, special offers, and other promotional materials. You can opt out of these communications at any time.

  • Improving our services: We analyze Personal Information to understand customer preferences, improve our menu, and enhance our website and app functionality.

  • Business operations: We use aggregated and anonymized data for business reporting, planning, and other operational purposes.

  • Security and fraud prevention: We use your information to protect against fraudulent transactions and to ensure the security of our services.

5. Disclosure of personal information

We share Personal Information with [include any service providers, third-party credit card and payment processing service providers] and Oracle, the processor and provider of the Oracle Restaurants eStore Platform. You can learn more about the Oracle Restaurants eStore Privacy Policy (Oracle Restaurants eStore Privacy Policy | Oracle).

6. Security

If you have questions about our security practices, please notify us in accordance with the “Contacting Us” section below.

7. Rights and access

You may have a right to know, access, erase, and correct the Personal Information we hold about you and if you would like to exercise these rights, please contacts us at the contact information below.

8. Retention period

The criteria we use to determine a data retention period include:
  • The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services);
  • Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period before we can delete them); or
  • Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

9. Sensitive information

We ask that you not send us, and you not disclose, any other sensitive personal information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, biometrics or genetic or health characteristics, criminal background, or trade union membership) on or through the Services.

10.Contacting Us

If you have any questions or complaints about this Privacy Policy, please contact us at tawanthai.evandale@gmail.com or
1/107 Portrush Rd, Evandale SA 5069

11. Updates to this privacy policy

We may make important changes to this Privacy Policy and the legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised.